Privacy Policy

Effective Date: August 25, 2026

Your Privacy Matters

Love Your Pet Flower Mound ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, contact us, request information, or use our pet care services.

Information We Collect

Depending on how you interact with our website and services, we may collect the following types of information:

• Full name
• Email address
• Phone number
• Address or service location information
• Appointment requests
• Pet name and basic pet information
• Pet care preferences
• Information voluntarily provided through forms
• Questions, comments, or service inquiries
• Payment or transaction information where applicable
• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral source
• Website usage statistics
• Cookies and analytics information

How We Use Your Information

We may use the information we collect for purposes including:

• Responding to inquiries and requests
• Scheduling and managing appointments
• Providing requested pet care services
• Communicating with customers
• Sending appointment confirmations or reminders
• Processing payments where applicable
• Understanding customer needs and preferences
• Improving our website and services
• Analyzing website traffic and performance
• Maintaining website security
• Preventing fraud or misuse
• Complying with applicable legal requirements

Pet Information

If you provide information about your pet, such as your pet's name, breed, age, behavior, care requirements, or other service-related information, we may use that information to better understand your pet's needs and provide appropriate services.

Please provide accurate information that may be relevant to the safe and appropriate provision of services.

Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, analyze performance, and improve our online services.

Some cookies may be provided by third-party services used for analytics, website functionality, advertising, appointment scheduling, or other website features.

You can manage or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information when reasonably necessary with trusted service providers that help us operate our business and website. These may include website hosting providers, analytics providers, appointment or scheduling platforms, communication services, and secure payment processors.

We may also disclose information when required by law, legal process, court order, or to protect the rights, safety, and security of our business, customers, pets, or others.

Data Security

We use reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or regulatory obligations.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request additional information about our privacy practices

To exercise a privacy right, please contact us using the information provided below. Certain rights may be subject to applicable legal limitations and exceptions.

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of those third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

Do Not Track

Some browsers provide a "Do Not Track" feature. Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

The latest version will always be posted on this page with the current Effective Date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Love Your Pet Flower Mound.